HSBC banking experience

HSBC is my prefer bank since I'm in Malaysia as they provide very good service. I'd a credit card with HSBC UK for a few months now, and I wanted to cancel it today. To try my luck without going to the till or talk over the phone, I sent them a secure message to cancel it. The next thing I know was, they cancelled it straightaway for me with no question ask. I'm amazed by their quality of service! They earned my thumb up for best internet banking.