It was such a high hope that T5 will not repeat the same disaster like the airport opening in Hong Kong. 1 day before the chaos, we were watching a show from Five tv called "Big Bigger Biggest" and it featured T5 terminal and its billion pounds baggage handling system.
Unfortunately, the bottleneck for the technology is human. BAA announced the problem happen when their staff unable to cope with the fast speed baggage handling system. Already 34 flight been cancelled today, hopefully BAA can recover soon since T5 has consolidated BA flight from T1-T4.
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